The term “Legal Intelligence Support Assistant” might sound like a fancy-pants way of referring to your paralegal, law library or perhaps secretary. When you shrink that term to the acronym LISA, you might be tempted to ask about LISA’s professional background or whether she’s a nice woman.
But this LISA is no woman, let alone a human. “She” is an artificial intelligence solution who provides “expertise” in the automation of legal documents, reducing or replacing the need for human lawyers in representing either party to an agreement. The National Law Journal sounded impressed with LISA, placing the technological innovation on its inaugural list of Legal AI Leaders, which highlighted 49 entrepreneurs and companies who the magazine believes represented the best available online AI tools and services.
Launched in April 2017, Robot Lawyer LISA has been used by students, academics, businesses of all varieties and sizes, general counsel and other legal users. The U.K.-based company and co-founder/CEO Chrissie Lightfoot have become part of the conversation about the future of legal services provision, particularly in the area of quality online legal advice and documents.
“I’ve always been driven to innovate and push the boundaries to make improvements related to new products and/or services with the focus on the customer or client at the center of everything,” Lightfoot told the online publication Womanthology. “No doubt this passion has been fueled by my interest in the future as I constantly question, “What’s next?”, “What’s possible?”, and “How are we going to get there?”
Based on the premise that 90 percent of the public cannot afford legal services, LISA brings together human and machine intelligence to enable to lay parties to put together a legally binding contract, making quality legal insight, guidance, support and advice both faster, more transparent, more affordable and more accessible—24/7/365 and around the world. The LISA system first offered a non-disclosure/confidentiality agreement, and the company subsequently released a group of three property-related artificial intelligence tools: a commercial lease, a residential lease, and a lodger agreement. These have come in handy for everyone from professional service firms, to business associations, to property-related businesses as the letting or renting of property online continues to grow, Lightfoot says.
The AI system asks users a number of questions supported by information, know-how and experience from human lawyers who helped to create LISA. Users read and respond, and those answers lead the parties to a middle ground as quickly and cost-effectively as possible, while helping them navigate the nuances involved both legally and commercially, she says.
For example, a landlord might initiate a lease document using the LISA tool, and then the tenant can change the initial draft to make the lease 18 months instead of three years—or anything else two laypeople traditionally would negotiate, albeit traditionally with the help of two human lawyers. Instead, they get support, knowledge and intelligence from the system.
Ultimately, Lightfoot does not think AI will mean robots take over every task an attorney might handle. “AI and robots will continue to replace human jobs whilst augmenting others,” she told Womanthology. “If you do nothing, then you ought to be worried. However, as these human roles and skill-sets will variably shift, it is up to each and every one of us to reinvent ourselves and apply the skills that the machines cannot do, yet.”